Workspace not showing PDF version of FR report HTTP 500

I was trying to get the PDF version of FR working on 64-bit Windows server.

Every time when I perform the PDF view it was giving an HTTP 500 error.

Print log was showing that I don’t have Ghostscript installed, where as I had it installed.

[2011-01-19T04:05:55.491-08:00] [EPMFR] [ERROR] [00192] [oracle.EPMFR.core.reporting.printserver.PrintInstanceThread] [tid: Thread-11] [ecid: 0000IqUAf6lC4yQ_m_S4yZ1DDhE2000002,0] [SRC_CLASS: com.hyperion.reporting.printserver.PrintInstanceThread] [SRC_METHOD: processInstance] Could not load Ghostscript or Distiller. Please ensure that a supported version of Ghostscript or Distiller is properly installed

So I un-installed Ghostscript, cleaned up all the registry entries and installed the 32-bit version of Ghostcript (Yes, even on 64-bit servers, you have to use the 32-bit version).

Also I updated the path entries with the Ghostscript one


That’s it…..we were back in business

About Celvin Kattookaran

I’m an EPM Consultant, my primary focus is on Hyperion Planning and Essbase. Some of you from Hyperion Support team might recognize me or have seen my support articles, I was with the WebAnalysis Support Team. I'm an Independent Consultant with “Intekgrate Corporation” based out of Aurora office. I’m from God’s Own Country (Kerala, India), lived in all southern states of India, Istanbul and Johannesburg (and of course United States). I’m core gamer :) and an avid reader. I was awarded Oracle ACE Director for my contributions towards EPM community.

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